The aim of this paper is to identify and prioritize the most important indicators of quality management practices using a multiple-criteria decision making (MCDM) approach. Analytic Hierarchy Process (AHP) is applied as a systematic methodology for constructing the hierarchy structures evaluation the model of study. This paper also utilizes the Hierarchies Consistency Analysis (
Track: Total Quality Management
Published in: 8th Annual International Conference on Industrial Engineering and Operations Management, Bandung, Indonesia
Publisher: IEOM Society International
Date of Conference: March 6
-8
, 2018
ISBN: 978-1-5323-5944-6
ISSN/E-ISSN: 2169-8767