Every company that deals with the container company has its own rate structure (mentions which charges are to be paid to the company and which will be handled by the company), so whenever any new recruit form company starts to handle rate structure, it becomes difficult for them. Also, there is no document available to refer to regarding the rate structure and steps involved in handling it. So there is a need to create a document which will help the new users to develop an overall understanding about rate structure. Rate structure is used in tender department for negotiating freight rates with customers. This process is a part of back office activities done in the container company. Rate structure is used to calculate All in rate for placing bids to the customers. The main objective of this paper is to create a document on rate structure and also to check the understanding by preparing a questionnaire

The procedure used to do this is to interact with all the users to get to know how they are handling the requests and then determine the best steps involved. After determining the optimised steps, mostly used rate structures have been identified. For this purpose, excel sheet is used. Optimised steps and most used rate structures have been used to prepare a document to explain the concept of rate structure. The questionnaire is made by referring to data provided by the company i.e. based on secondary research.