Abstract

The perceived risk is found to be a barrier for e-commerce application. It has been widely demonstrated in previous studies that the e-commerce is closely related with risk assessment. Taking into account of the scope of supply chain management, the activities of e-commerce system mostly deal with information flow, rather than either product or service flows. With regard to the rapid growth of e-commerce, there is imbalance between preparation and mitigation activities. More specifically, there is no formal model which shows supply chain risk in the e-commerce system, regarded as the research gap. Hence, one way to analyze and map out complex system as potential risk is to make Supply Chain Risk Management (SCRM) framework. This study is conducted to develop a framework about SCRM in the e-commerce area. Taking a case study on e-commerce based company, the SCRM framework is developed incorporating 8 perceived risk model in e-commerce: such as financial, social, time, performance, physical, privacy, security, and psychological risk. The expected contribution in theory and practice is discussed.

Keywords

Supply Chain Risk Management, framework, e-commerce