Reservation and monitoring of facilities are some of the regular activities in management of facilities in academic institutions. However, there are similar problems being encountered by users such as identifying the available facilities that can be used, securing approval for request if signatories are not available or loss of documents mainly because the processes are being done manually. This paper presents the design of Facility Management System based on customer requirements. Using criteria analysis, technical specification alternatives were defined and the best option that will satisfy the customer requirements had been selected and incorporated in the design of the automated system. A prototype was made and tested to group of users. The results showed significant improvement in the reservation and monitoring processes in terms of the level of customer satisfaction.