E-Business and E-Commerce

Consumer Switching Behavior in E-Services: Organizational and Technological antecedents through relational paradigm

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Anjali Sharma IIT-Kanpur
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Published in 8th Annual International Conference on Industrial Engineering and Operations Management, Bandung, Indonesia
Publisher IEOM Society International
Date of Conferences March 6–8, 2018
ISBN 978-1-5323-5944-6
ISSN/E-ISSN 2169-8767