Nowadays business management forces every organization to stay ahead of the new events in order to be more competitive. These are constantly faced with restrictions that demand an increase in their levels of efficiency and effectiveness through a more integrated approach in their management. Taking this approach into account, a general procedure was designed with the corresponding specific procedures, in order to evaluate in an integrated way the business management by process. The fulfillment of this objective was guaranteed through the use of several methods, techniques and tools, among which are: analysis-synthesis, surveys, document review, correlation between variables, Goldratt reality tree, cause-effect diagram (Ishikawa), among others.