Abstract

The paper provides a Delphi study to verify the framework to implement sustainability initiatives in the business processes. The Delphi technique seeks to obtain consensus on the opinions of experts, termed panel members, through a series of questionnaires. As part of the process, the responses from each round are fed back in summarized form to the participants who are then given an opportunity to respond again to the emerging data. The study successfully obtained a consensus in the phases and steps of the conceptual framework and provided feedback from the specialists. According to them, leadership, people and cost were identified as the main challenges related to the sustainability adoption by the organisations and key performance indicators (KPIs), Lifecycle assessment (LCA) and triple bottom line (TBL) were identified as the main methods to assess al the sustainability dimensions in terms of business processes.

Keywords

Business Process Management; Sustainability, Sustainability adoption; Delphi study;