The aim of this paper is to deploy quality management tools in order to identify and classify the difficulties and problems faced by the road transport sector in Morocco.
Our approach is articulated around three parts. In the first, we have conducted a background research about the transport sector in Morocco. The objective is to highlight the importance of the sector in the national economy as well as its social role. Also, we have tried to characterize the sector and present its main constraints.
The second part of this work consists in deploying the quality management tools in order to identify the problems of the sector and to understand the roots of each difficulty.
In order to better guide the action of public authorities, we need to carry out a work of hierarchical organization/ prioritization of the difficulties identified. This is the objective we have pursued in the third part of this work.