This paper focuses on examining the risk factors associated with Text Neck syndrome (TN) among individuals using smartphones. TN risks users’ health by causing many disorders with musculoskeletal disorders (MSD) to be the riskiest among anything else. This project experimented with all possible scenarios that an individual would use their smartphones for both genders, three different percentiles, three possible postures, and three possible levels of usages using digital human modeling. JACK software was used for modeling all possible postures to analyze the effect of texting on the neck area. In addition, a survey was done with 722 respondents in order to measure and analyze the pain level associated with the main factors of TN occurrence. Also, Minitab software was used to analyze the whole survey’s data to show the most significant factors affecting the neck pain. Solutions and recommendations were given in order to reduce the pain level and ergonomic risks on the neck.