COVID-19 affecting to aviation industry in many aspects, not only in passenger side, but also in air cargo. This crisis impacts a lot on air cargo capacity sue to the change in actual flight movements. The operation process needs to be change according to the new law and regulation and to comply with WHO. The problem raised when volume of air cargo is unstable which affect to management planning. This paper analyzed (1) how pandemic disease impact shipping and cargo operations and (2) how air cargo response to COVID-19 by investigated the important of each terminal process. Evaluating the factors that has a significant impact to air cargo terminal operation performance is main contribution for this paper. Using MCDM technique, Best-Worst Methods, to identify and rank the factors. As a result, Manpower and Handling process are the top factors affected from pandemic disease. To answer the research questions, this paper revealed two contributions; First the industry would understand the current situation and the factors that need to be solve first. Second, this paper also provides the policy and practice for practitioner in order to utilize air cargo capacity. COVID-19 affecting to aviation industry in many aspects, not only in passenger side, but also in air cargo. This crisis impacts a lot on air cargo capacity sue to the change in actual flight movements. The operation process needs to be change according to the new law and regulation and to comply with WHO. The problem raised when volume of air cargo is unstable which affect to management planning. This paper analyzed (1) how pandemic disease impact shipping and cargo operations and (2) how air cargo response to COVID-19 by investigated the important of each terminal process. Evaluating the factors that has a significant impact to air cargo terminal operation performance is main contribution for this paper. Using MCDM technique, Best-Worst Methods, to identify and rank the factors. As a result, Manpower and Handling process are the top factors affected from pandemic disease. To answer the research questions, this paper revealed two contributions; First the industry would understand the current situation and the factors that need to be solve first. Second, this paper also provides the policy and practice for practitioner in order to utilize air cargo capacity.