The use of chatbots nowadays is expanding in some fields in human life. It has been used in customer service, education, etc. In the educational area, a chatbot has been used to help students to learn, or to give information relates to the academic and non-academic area, it even helped students to choose the elective course for the next semester. Even though it has been used for many purposes, not all the education institution implements the chatbot. seeing that challenge, in this paper the researchers try to develop a chatbot to improve students’ academic service in one of the study programs in Bina Nusantara University, namely Information Systems. The researchers want to give more improvement in the way students communicate with the department, whereas now it’s only through social media like Facebook, Instagram, and Line. The methods for analysis and development of this chatbot use the foundation of Decision Support Systems (DSS). Other methods are also being used to develop the flow of the Chatbot that is through the questionnaire and interview with some of the stakeholders.  The result of the research is the chatbot flow that can be used as the first step to develop a chatbot.