Abstract

The study aimed at investigating the impact of operations strategy on business performance at Lusaka Business and Technical College in the last 5 years to address challenges that the institution was facing. A descriptive case study design with a target population of 150 respondents was considered. A sample size of 75 was stratified into; Top Management, Middle Management, Academic Staff, Administration Staff, Regulators, Industry Partners and Clients. Purposive sampling method was used to arrive at the sample by identifying members of the population who were willing to be in the study. Primary data was collected using self-administered Likert type questionnaires. Secondary data was collected from physical and online publications and other sources The collected data was processed and analyzed with the aid of “Statistical Package for Social Sciences (SPSS)” Version 26. The results were presented in tables and figures. Regression analysis was used to test the hypotheses at 0.05 significant level (β=0.808, F =28.281, R=0.808, R²=0.382, P < 0.05). Test results showed that operations strategy has an impact on business performance. The financial impact was also established with average income growth of 1 Million and 2 Million Kwacha before and after implementation. The income made the institution finance its operations better than before. Contribution to the country’s economic growth is by improving labor productivity through technology. The results revealed that Operations Strategy has an impact on Business Performance. The study recommends that technical institutions formulate and implement operations strategies that are market-centered and can contribute to business performances.

Keywords

Operations Strategy, Organizational Performance, Strategic Objectives, Learning Institution

Bizeck Obster Daka

Affiliation

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Impact of Operations Strategy on Business Performance: A Case Study of Lusaka Business & Technical College.