Abstract

The global industries have undergone a transformative evolution in response to technological changes, fostering greater flexibility, reactivity, and productivity. However, contemporary industry conditions present novel challenges, including rapid technological shifts, heightened complexity, shifting consumer preferences, and evolving legal mandates. This paper explores the impact of these factors in the context of the Food & Beverage (F&B) sector, particularly among Micro, Small, and Medium Enterprises (MSMEs). Recent technological advancements have catalyzed the digitization of various sectors, including F&B, giving rise to an online retail marketplace. This shift has significantly altered consumer behavior, fostering the emergence of online food purchases. Digitalization has empowered F&B establishments, especially Enterprises, to streamline their operations, leading to enhanced service quality and expeditious deliveries, thereby elevating customer satisfaction. The ongoing process of globalization and digitization has ushered in opportunities to engage in online food sales, with delivery and offline pickup options. Within this digital transformation, the concept of cloud kitchens has gained prominence. Cloud kitchens, also known as ghost kitchens, represent a virtual culinary venture designed for takeaway and delivery services, devoid of traditional dine-in facilities. This model substantially reduces operational costs compared to conventional restaurants, offering scalability without the financial risks of physical expansion. Businesses operating within this framework can continually adapt to market dynamics, maximizing customer satisfaction and revenue. This study employs a systematic literature review approach, analyzing various sources to delve into the business development of brands implementing the "Cloud Kitchen" concept. It aims to identify critical success factors, technology integration, and consumer perspectives while acknowledging the evolving post-pandemic dining landscape. The research underscores the potential for cloud kitchens to reshape the culinary industry, provided they address the challenge of meeting consumers' desire for communal dining in a post-pandemic era. By comprehending the factors influencing consumer perspectives, technology adoption, and product innovation within cloud kitchens, this study contributes valuable insights to guide businesses operating in this domain.

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Ms. Mutiara Ayu Mukti