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Ms. Ngan Tuyet Truong

1 article
Vietnam School of Business and Management, RMIT University
6 H-Index
144 Citations
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A Critical Innovative Service Quality Measurement in Achieving Customer Satisfaction: A Lesson from Vietnamese Retail Banking Industry
Y Nhu Ngoc Hoang School of International Business and Marketing, University of Economics
Ngan Tuyet Truong School of Business and Management, RMIT University
Prof Vikas Kumar Bristol Business School, University of the West of England
Service Systems and Service Management 2021
4th European International Conference on Industrial Engineering and Operations Management