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Ngan Tuyet Truong

Affiliation

School of Business and Management, RMIT University

Conference Tracks

Service Systems and Service Management
H-Index

6
Publications in IEOM
1
Total Number of Citations

144
Total Number of IEOM Tracks
1

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A Critical Innovative Service Quality Measurement in Achieving Customer Satisfaction: A Lesson from Vietnamese Retail Banking Industry

Y Nhu Ngoc Hoang; Ngan Tuyet Truong & Prof Vikas Kumar

4th European International Conference on Industrial Engineering and Operations Management

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