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Y Nhu Ngoc Hoang

Affiliation

School of International Business and Marketing, University of Economics

Conference Tracks

Service Systems and Service Management
H-Index

1
Publications in IEOM
1
Total Number of Citations

10
Total Number of IEOM Tracks
1

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Showing 1 - 1 of 1
A Critical Innovative Service Quality Measurement in Achieving Customer Satisfaction: A Lesson from Vietnamese Retail Banking Industry

Y Nhu Ngoc Hoang, Ngan Tuyet Truong & Prof Vikas Kumar

4th European International Conference on Industrial Engineering and Operations Management

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