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Areeya Jaikeaw

Areeya Jaikeaw

Affiliation

Mahidol university

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Enhancing In-Flight Customer Experience by Integrating Kano Model and Quality Function Deployment Method into Airline Service Quality

Areeya Jaikeaw; Detcharat Sumrit & Assadej Vanichchinchai

15th Annual International Conference on Industrial Engineering and Operations Management

Publication Year: 2025

Abstract PDF