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Josely Luzmila Fernández-Damián

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UNIVERSIDAD DE LIMA

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Quality of Customer Service, Lean Service and Agility Tools in the Contact Center of Companies from the Telecommunications Sector: A Review of the Literature

Angie Sofía Mautino-Guadalupe; Josely Luzmila Fernández-Damián; Martin Collao-Diaz & Juan Carlos Quiroz-Flores

1st Australian International Conference on Industrial Engineering and Operations Management

Publication Year: 2022

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