IEOM Index

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Quality of Customer Service, Lean Service and Agility Tools in the Contact Center of Companies from the Telecommunications Sector: A Review of the Literature

Angie Sofía Mautino-Guadalupe UNIVERSIDAD DE LIMA

Josely Luzmila Fernández-Damián UNIVERSIDAD DE LIMA

Martin Collao-Diaz Universidad de Lima

Juan Carlos Quiroz-Flores Universidad de Lima

Business Management 2022

1st Australian International Conference on Industrial Engineering and Operations Management