Quality of Customer Service, Lean Service and Agility Tools in the Contact Center of Companies from the Telecommunications Sector: A Review of the Literature
AM
Angie Sofía Mautino-Guadalupe
UNIVERSIDAD DE LIMA
JF
Josely Luzmila Fernández-Damián
UNIVERSIDAD DE LIMA
MC
Martin Collao-Diaz
Universidad de Lima
JC
Juan Carlos Quiroz-Flores
Universidad de Lima
Healthcare Operations and Services
2022
1st Australian International Conference on Industrial Engineering and Operations Management
