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Fuzzy Kano Model and E-SERV Qual Application to Evaluate Performance of E-Travel Services Website in Indonesia

Rida Zuraida Bina Nusantara University

Hie Jodhi Junianto Universitas Bina Nusantara

Aldi Winata Universitas Bina Nusantara

Human Factors and Ergonomics 2021

2nd Asia Pacific International Conference on Industrial Engineering and Operations Management