Development of an Airport Service Quality and Efficiency Tool: A Comparison Based on Passenger Perceptions During Pre-pandemic and Pandemic Operations
RL
Richard Li
De La Salle University
JJ
Justin Christopher Javelosa
De La Salle University
EM
Endrei Clyne Mercullo
De La Salle University - Manila
+1 more
Service Systems and Service Management
2022
12th Annual International Conference on Industrial Engineering and Operations Management
