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Arnold Aguilar

Affiliation

Department of Industrial and Systems Engineering (DLSU)

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Publications in IEOM
3
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Showing 1 - 3 of 3
Lowering Mean Time to Recovery (MTTR) in Responding to System Downtime or Outages: An Application of Lean Six Sigma Methodology

Arnold Aguilar

13th Annual International Conference on Industrial Engineering and Operations Management

Publication Year: 2023

Abstract PDF
30 Views
12 Downloads
Implementation of RoboEOC (Automated Incident Management System) to Human Centric Incident Ticketing Management Workflow

Arnold Aguilar & RONALDO POLANCOS

4th Asia Pacific International Conference on Industrial Engineering and Operations Management

Publication Year: 2023

Abstract PDF
4 Views
4 Downloads
A Hybrid Optimization Approach to Multilingual Contact Center Scheduling under Resource Constraints

Arnold Aguilar

6th Asia Pacific International Conference on Industrial Engineering and Operations Management

Publication Year: 2025

Abstract PDF
0 Views
8 Downloads