Lowering Mean Time to Recovery (MTTR) in Responding to System Downtime or Outages: An Application of Lean Six Sigma Methodology

AA

Arnold Aguilar Department of Industrial and Systems Engineering (DLSU)

Six Sigma 2023

13th Annual International Conference on Industrial Engineering and Operations Management

Implementation of RoboEOC (Automated Incident Management System) to Human Centric Incident Ticketing Management Workflow

AA

Arnold Aguilar Department of Industrial and Systems Engineering (DLSU)

RP

RONALDO POLANCOS DE LA SALLE UNIVERSITY

Service Engineering and Service Management 2023

4th Asia Pacific International Conference on Industrial Engineering and Operations Management

A Hybrid Optimization Approach to Multilingual Contact Center Scheduling under Resource Constraints

AA

Arnold Aguilar Department of Industrial and Systems Engineering (DLSU)

2025

6th Asia Pacific International Conference on Industrial Engineering and Operations Management