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Conceptual Design Development of SERVQUAL Dimensions and Attributes for Pet Hotels for Cats

Erico Sofyan Chrissandhi Universitas Sebelas Maret

Eko Pujiyanto Sebelas Maret University

Retno Wulan Damayanti Industrial Engineering, Engineering Faculty, Sebelas Maret University

Service Engineering and Service Management 2023

2nd Australian International Conference on Industrial Engineering and Operations Management