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Cynthia Lavoie
1 article
Canada
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Data Driven Approach to Achieve Operational Excellence: A Case Study of a City Call Center
HE
Houssam El Ouaid
Université du Québec à Rimouski
HG
Hamza Guessab
Université du Québec à Rimouski
LB
Loubna Benabbou
UQAR
RF
Raul Flores
+1 more
2026
16th International Conference on Industrial Engineering and Operations Management
