Investigating the Role of Tangible, Reliability, Responsiveness, Assurance, and Empathy to Consumer's Satisfaction: A Shoe Care Industry in a Covid-19 Pandemic Period

Martin Setya Nugroho; Riesta Devi Kumalasari; Satria Fadil Persada; Fleuri Paramita Aprianti & Riefky Prabowo

3rd Asia Pacific International Conference on Industrial Engineering and Operations Management