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Application of Business Process Management (BPM) and Lean Six Sigma (LSS) to Improve Productivity in Customer Service in the Insurtech sector: A Case Study

Mateo Ortega-Escajadillo Universidad de Lima

Franco Arturo Ortiz-Huasasquiche Universidad de Lima

Jorge Antonio Corzo-Chavez Universidad de Lima

Gino Viacava-Campos Universidad de Lima

Lean Six Sigma Competition 2025

4th Australian International Conference on Industrial Engineering and Operations Management