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Mateo Ortega-Escajadillo

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Universidad de Lima

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Application of Business Process Management (BPM) and Lean Six Sigma (LSS) to Improve Productivity in Customer Service in the Insurtech sector: A Case Study

Mateo Ortega-Escajadillo; Franco Arturo Ortiz-Huasasquiche; Jorge Antonio Corzo-Chavez & Gino Viacava-Campos

4th Australian International Conference on Industrial Engineering and Operations Management

Publication Year: 2025

Abstract PDF