IEOM Index

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Service Recovery in Online Travel Agencies During COVID-19 Pandemic

Marcella Stephanie Lawu Binus Business School

Imam Santoso Binus Business School

Raden Mas Asbudiutomo Binus Business School

Willy Gunadi Bina Nusantara University

Modeling and Simulation 2022

12th Annual International Conference on Industrial Engineering and Operations Management