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Customer Satisfaction and Loyalty Towards Online Food Delivery Services in Indonesia: A Conceptual Model of P-SERVQUAL 4.0

Nisa Aqilla Ellenahaya Entifar Sebelas Maret University

Retno Wulan Damayanti Industrial Engineering, Engineering Faculty, Sebelas Maret University

Eko Pujiyanto Universitas Sebelas Maret

Service Engineering and Service Management 2022

3rd Asia Pacific International Conference on Industrial Engineering and Operations Management