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Masda Megawati Marpaung

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Universitas Mercubuana

Conference Tracks

Total Quality Management (TQM)
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Systematic Literature Review: Identification of Service Attributes Servqual that Affect Customer Satisfaction in Distribution Companies

Masda Megawati Marpaung & Lien Herliani Kusumah

3rd Asia Pacific International Conference on Industrial Engineering and Operations Management

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