Service Quality Assessment of an Academic Library in Thailand Using SERVQUAL

TP

Tyas Wahyu Pramesti Sepuluh Nopember Institute of Technology

TK

Tossapol Kiatcharoenpol Department of Industrial Engineering, School of Engineering, King Mongkut’s Institute of Technology Ladkrabang

Service Engineering and Service Management 2021

11th Annual International Conference on Industrial Engineering and Operations Management

Development of a Maturity Model based on the Input, Process, and Output Aspects of E-government

NW

NANING ARANTI WESSIANI Institut Teknologi Sepuluh Nopember (ITS) Surabaya

PS

PATDONO SUWIGNJO Department of Industrial and System Engineering - ITS

AP

Atikah Aghdhi Pratiwi Department of Industrial and System Engineering - ITS

TP

Tyas Wahyu Pramesti Sepuluh Nopember Institute of Technology

E-Business/E-Service 2021

11th Annual International Conference on Industrial Engineering and Operations Management