Importance of responsiveness in the quality of service in an HVAC maintenance company in metropolitan Lima applying the SERVQUAL model

JM

Juan Manuel Machuca De Pina Universidad de Lima

JT

Jose Taquia Universidad de Lima

AJ

Anthony Jaimes-Villa Universidad de Lima

JO

Juan Diego Oscco Moreno Universidad de Lima

2024

5th South American Industrial Engineering and Operations Management Conference

Application of Standarized Work and CVRPTW to Increase the OTIF Index in the Outbound Logistics of a Fruit Distribution SME

RO

Ricardo Ore Zumaran Universidad de Lima

RF

Ricardo Fuertes Universidad de Lima

JT

Jose Taquia Universidad de Lima

2024

7th IEOM Bangladesh International Conference on Industrial Engineering and Operations Management

Improved Order Preparation Times in Fast Food Restaurant through Standardization and SLP

NR

Nicole Ríos Universidad de Lima

BA

Berenice Arce Universidad de Lima

JT

Jose Taquia Universidad de Lima

Facilities Planning and Layout 2025

15th Annual International Conference on Industrial Engineering and Operations Management

Improvement of the Purchasing Process in a Spare Parts Trading Company through Forecasting, Supply Policy and RPA

MG

Maria Gomez Universidad de Lima

HS

Hikaru Salcedo Universidad de Lima

JT

Jose Taquia Universidad de Lima

MN

MARIA TERESA NORIEGA Universidad de Lima

2025

4th Australian International Conference on Industrial Engineering and Operations Management