Net Promoter Score Scale Transformed into a Logit Model, a Full-service Restaurant Approach.

CR

Christian Reich López Universidad Autonoma de Nuevo León

MT

María Mayela Terán Cázares Universidad Autónoma de Nuevo León

JL

Jesus Fabian Lopez Universidad Autonoma de Nuevo Leon

MB

Monica Blanco-Jimenez Universidad Autónoma de Nuevo León-FACPYA

Business Management 2021

6th North American International Conference on Industrial Engineering and Operations Management

The Soft Skills as a Drivers of Customer Service in the Automobile Dealers

RE

Roxana Dalila Escamilla Universidad Autónoma de Nuevo León

AS

Adriana Segovia-Romo Universidad Autónoma de Nuevo León

JL

Jesus Fabian Lopez Universidad Autonoma de Nuevo Leon

Business Management 2021

6th North American International Conference on Industrial Engineering and Operations Management