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An Integrated Framework Using DMAIC, SERVQUAL, Simulation, and MOC to Reduce Waiting Time in Healthcare Systems

Hamed M. Almalki Taif University

Abdulelah Alshehri Industrial Engineer, Ministry of Defense

Hilal Alharthi Industrial Engineer, Ministry of Defense

Abdulkareem Alharthi Industrial Engineer, Aquat Food Industries

3rd GCC International Conference on Industrial Engineering and Operations Management