Model for Customer Relationship Management Based on User Experience in Servuction Systems: Case Study of Prepaid Medicine

HG

Hernando Garzón Saenz Fundación Universitaria Tecnológico Comfenalco Cartagena

AR

Andrés Redchuk ETSII. URJC

JS

Jose Manuel Solana Garzon Fundacion Universitaria Tecnologico Comfenalco Cartagena

JT

Juan Emilio Tobon Guzman Tech University

2026

3rd GCC International Conference on Industrial Engineering and Operations Management

Characterization of Operations Management in Servuction Systems from a Sectoral Approach: Case Study of Port Services

HG

Hernando Garzón Saenz Fundación Universitaria Tecnológico Comfenalco Cartagena

AR

Andrés Redchuk ETSII. URJC

JS

Jose Manuel Solana Garzon Fundacion Universitaria Tecnologico Comfenalco Cartagena

2026

7th Latin American Conference on Industrial Engineering and Operations Management