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Conceptualizing the Role of Patient Satisfaction in the Relation Between Services Quality and Patient Loyalty in Jordan Public Hospitals

Salahaldeen Alkawamleh Universiti Sultan Zainal Abidin

Puspa Liza Ghazali Faculty of Business and Management, Universiti Sultan Zainal Abidin

Roslida Abdul Razak Faculty of Business and Management, Universiti Sultan Zainal Abidin

Juliana Arifin Universiti Sultan Zainal Abidin

Operations Management 2021

11th Annual International Conference on Industrial Engineering and Operations Management