Abstract

Quality is a key element that can not be ignored in the competition and is one of the critical issues for the success of the company, including in the construction industry. On the other hand, if the quality management policy is not implemented or limited participation will both negatively affect the management of the project and competitiveness of the firms. This will also decrease the survival potential of construction firms within the industry. Achievement of performance can be better if the implementation of integrated quality management is supported by the company. Quality Control Circles (QCC) have been found to be a simple and productive technique of Total Quality Management (TQM) and proposed implementable in construction industry. This paper aims to influence of quality control circle implementation on company performance in construction industry. Regression is used to analyze the collaborative effect of the quality control circle on firm performance. Based on the analysis of the data obtained from the survey it was concluded that the quality control circle is an important and effective tool used to solve problems in the organization and can improve company’s performance.

Keywords

Quality Control Circle, Construction Industry, Performance, Regression Analysis

Menu

Ms. Ofila Irhamna