86 Service Efficiency Analysis of the Outpatient Department (OPD) of a public hospital in the Philippines by Service Quality Model and Queuing Theory

Essey Misaki V. Andres; Franz C. Dator; Pamela Rose A. Juan; JOEYETTE THERESE MACATO; John Carl R. Mendevil & Janina Elyse Reyes

13th Annual International Conference on Industrial Engineering and Operations Management