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The Implication of e-Service Quality to Customer Satisfaction on Behavioral Intention in Pension Funds Digitalization Services

MUHAMMAD HIDAYATULLAH BINUS University

Irka Oktavini B.M. BINUS University

Rano Kartono Doctor of Research in Management, BINUS Business School, Bina Nusantara University.

E-Business and E-Commerce 2022

3rd Asia Pacific International Conference on Industrial Engineering and Operations Management