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Continual improvement in an ISO 9001:2008 certified company: a case study of a leasing and service company

Juliana Marsaioli de Arruda Universidade Presbiteriana Mackenzie

Luiz de Freitas Ayres Mackenzie Presbyterian University - Production Engineering Dept.

Jose Glenio Barros Universidade do Estado do Rio de Janeiro

Antonio Araujo Jr. Universidade do Estado do Rio de Janeiro - State University of Rio de Janeiro

Case Studies 2017

7th Annual International Conference on Industrial Engineering and Operations Management