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CRM Dimensional Analysis and ANP Method for Oil and Gas Industry Sub-contractor in Indonesia in the Context of Reducing Customer Complaints

Rahmat Nurcahyo Universitas Indonesia

Dody Prasetyo Nugroho Universitas Indonesia

Yadrifil . Universitas Indonesia

Muhammad Habiburrahman Universitas Indonesia

Business Management 2020

10th Annual International Conference on Industrial Engineering and Operations Management