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Project Management Model Applying Agile, Design Thinking and Lean Methodologies for the Improvement of Customer Service in an Insurance Brokerage SME

Jose Fabrizzio Burga-Aguayo Univesrsidad de Lima

Belén Urrutia-Vargas Universidad de Lima

Rafael Chavez-Ugaz Universidad de Lima

Project Management 2022

3rd Asia Pacific International Conference on Industrial Engineering and Operations Management