IEOM Index

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Implementation of Quality Management System ISO 9001 in A Telecom Network Operation Centre – A Case Study

Diana Ortiz-Rangel Instituto Politecnico Nacional

Luis Rocha-Lona INSTITUTO POLITECNICO NACIONAL

Lila Margarita Bada-Carbajal Instituto Tecnologico Superior de Alamo Temapache

Jose Arturo Garza-Reyes Centre for Supply Chain Improvement, The University of Derby

Case Studies 2021

11th Annual International Conference on Industrial Engineering and Operations Management