Sydney Heimbrock

Affiliation

Qualtrics

Biography

Dr. Sydney Heimbrock works at the nexus of customer experience, human capital and process improvement to drive organizational transformation in government. As Qualtrics' Chief Industry Advisor for government, she helps governments understand how to leverage data and development to infuse experience management into their organizational DNA. Prior to joining Qualtrics, she helped Deloitte build Human Centered Design capabilities into its learning and development and human capital offerings for Federal, state and local governments. As founding Executive Director of the Innovation Lab at OPM, she helped spread the power of human centered design across the Federal workforce through education, training and project-based learning. She served as the Federal government's Chief Learning Officer, led government-wide Strategic Human Capital Management initiatives under the President's Management Agenda, and helped developing countries build the democratic institutions that provide social safety nets and fuel labor market growth. Her professional expertise includes measurement and evaluation, human centered design and design education, leading and managing creative teams, strategic foresight and workforce planning, continuous process improvement, strategic human capital management, leadership and workforce development, and public policy analysis.