Track: Quality Control and Management

Abstract

Leadership has been acknowledged globally as a critical factor determining performance excellence. The ISO 9001:2015 revision emphasizes leadership and clauses contained in this standard referring to management have been rewritten to now state leadership. The national quality awards in the United States, Europe, Middle East, and Africa have a significant emphasis on leadership. The best seller book lists continually include the latest the latest publications on the topic of successful organizational leadership. These best sellers are very interesting and frequently provide success stories as to how effective corporate leadership has resulted in high performing organizations worthy of receiving recognition for models for organizational excellence.

Although the leadership related publications are inspirational, they do not provide a detailed “how to” guide for managers to transition themselves to leadership. The global business schools continue to develop managers who are well prepared to meet the challenges of business today, but a framework for managers to evolve into leaders is not commonly provided. This paper examines many of the current leadership success examples and applies specific elements from the ASQ Certified Manager of Quality/Organizational Excellence body of knowledge in the areas of team work and leadership to provide managers with a template and plan to develop leadership skills based on their individual personalities and the culture of their organizations.