Track: Logistics Management

Abstract

The field executive (FE) for any company is not just a service or delivery personnel but is the customer facing brand ambassador. A positive demeanour inspires trust and respect for the person and the company tag he / she carries. Moreover, attendance is a basic capability for any business to keep record of its employees and manage its manpower and financial resources.

In the following paper, we present various sense-&-respond concepts and technologies that can be used to track and, in-turn, enhance the performance of individual last mile resources. Sense-&-respond systems can lead to well-defined action plan enabling an efficient Last Mile service, thus improving customer experience, curtailing unnecessary costs and improving safety of all stakeholders. The different modular and customizable solutions conceptualized and evaluated below include multiple IOT platforms, like BLE beacons, GPS, recorders, and camera based solutions, that can be employed to have a multi-point sensing in Last mile delivery service. We cover aspects, ranging from attendance, FE’s disposition, track and trace, and route optimization, customer and FE behaviour and a feedback mechanism to allow for continuous improvement of customer and FE experience.