Track: Senior Design Project / Final Year Project (FYP) Presentation Competition

Abstract

Healthcare system in Oman faces manyproblems related to facility, services, etc.In the absence of quality measurement standard, the top management can only randomly act without knowing if a system requires correction. This may have negative effect on service quality, waste in time and resources. Consequently, it will also affects stakeholders' satisfaction i.e., customers and employees. A solution to the problem is to identify the relationship between management actions and employee performance which finally will affect customers' satisfaction. The Objective is to

Analyze the current healthcare practice in Oman.
•UnderstandtheinitiativestakenbyhealthcarepractitionersaroundtheworldandinOman.
•Measurethesatisfactionlevelofmajorhealthcarestakeholders.
•Developaconstructandtesttheimpactof:
-managementactiononsatisfactionofhealthcareemployee.
-employeesatisfactiononsatisfactionofcustomer.