1st Asia Pacific International Conference on Industrial Engineering and Operations Management

Performance on Academic Information System Service Units and Student Satisfaction in Private Higher Education

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Abstract

This article would identify the performance of Service Units and student satisfaction in private higher education institutions. This research used quantitative approach with research objects were students of STIE Enam Enam of Kendari. The purposive sampling method and slovin formula were used in the sample determination and in determining sample measure. A number of students, that is, 91 were obtained as samples in this study. By using regression data analysis, the study found that the performance of Service Units has no significant effect on student satisfaction. The results of this study are different to studies done previously.

Published in: 1st Asia Pacific International Conference on Industrial Engineering and Operations Management, Harbin, China

Publisher: IEOM Society International
Date of Conference: July 9-11, 2021

ISBN: 978-1-7923-6126-5
ISSN/E-ISSN: 2169-8767