Track: Supply Chain Management

Abstract

As a leader of heavy equipment company in Indonesia, Company XYZ provides not only products of world-renowned brands but also sold services. One of it is after-sales service namely After-Sales Product Support (ASPS). Based on an interview, 70% of Company XYZ’s sales source from ASPS, which mean, ASPS sales level needs to be maintained. This study used Supply Chain Risk Management (SCRM), the SCOR Model, and Failure Mode and Effect Analysis (FMEA) method approach. It has been identified there are 40 risks with 21 risks that needs to be immediately being reviewed and improved. Risk with the highest risk priority number RPN is namely part installation does not match the target from the customer and the risk controls are ensure Job Sheets Schedules (JSS) are tightly controlled every day, fulfilment of manpower according to the competence that needed, and lastly more supervision is improved especially for critical jobs

Keywords

Heavy equipment company, Supply Chain Risk Management (SCRM), SCOR Model, and Failure Mode and Effect Analysis (FMEA).