Track: Operations Management

Abstract

Nowadays, ensuring halal in cosmetics products is necessary for Muslim consumers and need are guaranteed by halal certification. The population of global Muslims were increasing, and awareness of non-Muslim countries was also increasing. These phenomena impact increasingly halal products consumption, including Indonesian customers as the most significant Muslim population in the world. Halal operation assessment for the Indonesian cosmetic industry is needed to ensure the halalness in each critical halal point following the halal assurance system. This research aims to apply multi-based QFD and slight modifications related to halal operations in the Indonesian cosmetic industry. In Matrix 1, product design-regulatory and quality control for incoming material were identified as the top 2 highest in halal process. In matrix 2, SOP-documents and halal cosmetic products were determined as the most halal critical factors. In Matrix 3, Halal training-campaign and improvement operational programs as prioritization improvement programs that are recommended to be conducted in Indonesian cosmetic companies. The multi-phased QFD model can be applied to assure halal cosmetic operation and support the prioritization of the halal improvement program. The halal operations assessment using a multi-phased QFD model will benefit the Indonesian cosmetics industry, intending to improve halal operations.