Track: Operations Management

Abstract

    A decent service climate in the working environment is a significant part of employee satisfaction since it is a vital piece of the bliss of employee' wellbeing in the work environment. This examination was an endeavour to approve the connection between service climate, the satisfaction of the employee, and organizational performance at a case public hospital in South Africa. Three key hypotheses were tested, and these were concerned about the connection between service climate and employee satisfaction; the linkage between employee satisfaction and organizational performance; and the linkage between service climate and organizational performance. A quantitative exploration approach was utilized for the examination using both a contextual investigation and overview research structures. A sample of 150 workers was chosen for the investigation, arbitrarily chosen from a sample of 290 staff supplement. Information was broken down using both descriptive and inferential statistical analyses that comprise factor analysis, cross-tabulation, correlational analysis, and regression analysis. The examination found that while there is a sure relationship between Service climate and Employee satisfaction, the linkage could be categorized as moderate. This finding was in line with results revealed in other past examinations. Moreover, the study affirms a positive linkage between Employee Satisfaction and Organizational performance, which was additionally seen as moderate following the existing literature. Following past examinations, the current observational examination further affirmed the presence of a positive relationship between Service climate and Organizational Performance at the case hospital.

Keywords

Employee satisfaction, Hospital, Organizational performance, Service climate more than five keywords